License Agreement – Public Offer

This proposal of the Limited Liability Partnership “MICA” (hereinafter – the Licensor), represented by Roman Vladimirovich Belopolsky, acting on the basis of the Charter, constitutes a public offer addressed to an indefinite number of natural and/or legal persons to conclude an agreement for the provision of a paid right to use the computer program “MICA” via the Internet (hereinafter – the Agreement). The program has been developed in the course of activities related to the creation, implementation, support, modification, and development of artificial intelligence technologies, devices, and systems, in accordance with Article 395 of the Civil Code of the Republic of Kazakhstan, and contains all essential terms of a contract granting the right to use the computer program “MICA” (simple non-exclusive license).
The computer program “MICA” is an intellectual property result created as part of activities in the field of artificial intelligence solutions. The program “MICA” is registered under Copyright Certificate No. 60479 dated July 2, 2025.
The Licensor owns the program “MICA” under an assignment agreement of exclusive property rights to the program dated August 8, 2025, which confirms the legality of granting the right of use to the Licensee.
This Offer contains all essential terms of the Agreement required by the legislation of the Republic of Kazakhstan, as well as terms necessary for granting rights to use intellectual property. The Agreement shall be deemed concluded in writing from the moment of acceptance of this Offer by the Licensee through actions evidencing acceptance.
Pursuant to Article 396 of the Civil Code of the Republic of Kazakhstan, acceptance of this Offer expressed by using the program “MICA” (including its installation, launch, connection, registration, or actual use) shall be deemed equivalent to concluding an agreement under the terms set forth in this Offer.
In case of disagreement with the terms of this Offer, the Licensor requires the Licensee to refrain from any actions indicating acceptance or use of the computer program “MICA”.

1. DEFINITIONS AND TERMS USED IN THIS PUBLIC LICENSE AGREEMENT – OFFER
1.1. Computer program “MICA” (Web Service, Service, Application) – software designed to perform analysis of speech interactions, developed using neural network and artificial intelligence technologies. The program performs automated analytical processing of the Licensee’s interactions with third parties, including audio transcription, utterance classification, evaluation under given scenarios (scripts), report generation, and correlation of results with external systems (including but not limited to POS/CRM). The scope of use is measured in minutes of analytical processing.
The algorithms and source code components are trade secrets of LLP “MICA”. Any use without consent of LLP “MICA” shall be deemed a violation of its exclusive rights.
1.2. License – activation for a fixed term of the Service’s functional capabilities in accordance with this Offer Agreement and the applicable Tariffs.
1.3. Licensee – a legal entity, sole proprietor, or natural person that has accepted the terms of this Agreement and/or uses the Service within the granted access rights.
1.4. Account – an information resource representing a set of Service functions with a unique identifier.
1.5. User Account – a record in the Licensor’s system (login/password pair or special API key) storing data and enabling identification of the Licensee’s Authorized User.
1.6. Authorized User – a user registered in the Service by the Licensee.
1.7. Access Credentials – login (email specified by the Licensee during registration) and password granting system access with corresponding rights.
1.8. Registration Data – email, full name of the individual (and national ID/TIN), and/or name of the legal entity (including BIN/TIN/OGRN), and contact telephone.
1.9. Personal Account (Dashboard) – a secure area of the Service where the Licensee can manage the Account, view content and analysis results, and perform other actions provided by the Service functionality. Access is granted via Access Credentials.
1.10. Tariffs – a list of services provided by the Licensor with corresponding rates. Tariffs determine the cost of the right to use “MICA” and the analytical processing volume in minutes.
1.11. API Access Key – a key provided by the Licensor upon Licensee’s request if the Licensee uses external applications or services with “MICA”. It enables access to program data from the Licensee’s applications.
1.12. Speech Analytics Processing – an automated process performed by “MICA”, including audio transcription, utterance classification, compliance evaluation under defined scripts, report generation, and correlation with external systems (including but not limited to POS and CRM).
1.13. Analysis Minute – the minimum unit of measurement for using “MICA”. The session duration is rounded up to the next full minute (e.g., 61 seconds = 2 minutes).
1.14. Billing – the procedure for calculating the cost of Service use based on the number of analysis minutes consumed under the current Tariffs.
1.15. Analysis Package – a prepaid block of analysis minutes granted under the non-exclusive license. It remains valid until fully consumed, regardless of the calendar period, unless otherwise provided by this Agreement or an additional agreement.

2. SUBJECT OF THE AGREEMENT
2.1. The Licensor undertakes to grant the Licensee the right to use the computer program “MICA” within its functional capabilities by means of remote access to the Web Service via the Internet, hosted on the Licensor’s server located in the Republic of Kazakhstan, for the Licensee’s independent use.
2.2. The terms of access to the Web Service functionality shall be determined in accordance with the Tariffs published on the official website of the Licensor at https://4sell.kz/#pricing.
2.3. Conclusion of this Agreement by the Licensee with the Licensor (acceptance of this Offer) shall be effected by performing one of the following actions:
2.3.1. confirmation of the Licensee’s registration by the Web Service “MICA” and sending of a registration confirmation email to the Licensee’s email address specified during registration;
2.3.2. payment for access to the Web Service “MICA” in accordance with Clause 3.3 of this Agreement;
2.3.3. installation, launch, or any other initial use of the Web Service “MICA”.
2.4. Upon the Licensee’s acceptance as described above, it shall be deemed that:
2.4.1. the Licensee has read, understood, and accepted the Licensor’s offer;
2.4.2. the Licensor has received the acceptance;
2.4.3. the License Agreement – Offer has been concluded, requires no bilateral signing, and is valid in electronic form;
2.4.4. the written form requirement of the transaction has been fulfilled;
2.4.5. the Service shall be deemed rendered by the Licensor to the Licensee from the moment of access opening to the Web Service.
2.5. From the moment of conclusion of the Agreement, the Licensee enters into contractual relations with the Licensor in accordance with the Civil Code of the Republic of Kazakhstan. The Licensor warrants that it possesses all necessary rights to the Web Service to grant such rights to the Licensee.
2.6. The Licensee shall bear full responsibility for the safekeeping of its login and password to the Web Service and for any losses arising from unauthorized use of its login, password and/or access channel. The Licensor shall not be liable for, and shall not compensate, any losses caused by unauthorized third-party access to the Licensee’s posted information.
2.7. In the event that the Licensee transfers its login and password to third parties granting access to the “MICA” personal account, all actions performed using such login and password shall be deemed actions of the Licensee. The Licensee shall be fully liable for actions of third parties to whom it has provided the login and password.
2.8. The Licensor’s obligations are limited to those set forth herein. In particular, the Licensor shall not be obliged to provide the Licensee with Internet access. Internet access shall be provided by the Licensee independently and at its own expense. The Licensor shall also not be responsible for providing the Licensee with email services, configuring or diagnosing computer hardware and software, or training the Licensee and/or its staff in hardware or software operation.
2.9. Connection to the Web Service shall be governed by the terms of this Agreement. The Licensor may amend the terms of this Agreement (or any part thereof) at any time at its sole discretion, by publishing a new version of the Agreement on its official website at https://4sell.kz/public-offer. Such publication may be made with or without prior notice to the Licensee, but not later than ten (10) calendar days before the amendments enter into force. The Licensee agrees that such publication of the amended Agreement shall constitute sufficient and proper notice of amendment.
2.10. The current version of the Agreement shall always be publicly available on the Licensor’s website at https://4sell.kz/public-offer.
2.11. Access to the Web Service shall be provided to the Licensee on the internationally recognized “as is” principle, i.e. any issues arising in the course of use, support, or operation of the Web Service (including compatibility issues with other software, packages, drivers, ambiguity of documentation, discrepancies between results and the Licensee’s expectations, etc.) are not the subject of this Agreement and the Licensor shall not be held liable for them.

3. COST OF CONNECTION, PAYMENT PROCEDURE, REFUNDS
3.1. The cost of connecting paid Applications of the Web Service shall be determined in accordance with the Tariffs published on the Licensor’s website at https://4sell.kz/#pricing.
3.2. The Licensor reserves the right to change the Tariffs unilaterally at any time by publishing the updated Tariffs on its website at the address specified above. Such changes may be made with or without prior notice to the Licensee.
3.3. Connection to the “MICA” Service shall be provided on the basis of 100% advance payment. Activation of access to the Service functionality shall be made by the Licensor after payment is received from the Licensee. The Licensee shall independently select a method of payment from those offered in the Personal Account on the “MICA” web platform at: https://4sell.kz/#pricing. The date of payment shall be deemed the date of receipt of funds on the Licensor’s bank account. Payments shall be made in Kazakhstani tenge by wire transfer to the Licensor’s account specified in this Agreement, unless otherwise stipulated in the issued invoice.
3.4. The payment made constitutes payment for access to the “MICA” Service in the amount of the prepaid package of minutes determined by the Licensee on the basis of the Licensor’s invoice. The package of minutes shall be granted to the Licensee without time limitation and remains available until fully consumed. Renewal or extension of minutes shall be provided only after the Licensee makes an additional payment on the basis of a separate invoice.
3.5. After receipt of payment, the Licensor shall generate a unilateral Act in the Licensee’s Personal Account or send it to the Licensee’s registered email address, or otherwise make it available in the Personal Account.
3.6. All expenses related to payment, including bank commissions, shall be borne by the Licensee.
3.7. For the purposes of this Agreement, implementation of the “MICA” Service shall mean the set of technical measures aimed at integrating the Service with the Licensee’s infrastructure (including but not limited to: IP telephony, CRM systems, POS systems, audio devices), providing access to the Personal Account, as well as configuring and activating the analytical processing parameters.
3.8. The Licensor’s obligations under this Agreement shall be deemed fully performed from the moment the Licensee is granted access to the Service. From that time, the Agreement shall be considered fully executed, regardless of the Licensee’s actual use of the Service.

4. PROCEDURE FOR CONNECTING TO THE “MICA” WEB SERVICE
4.1. For the term of this Agreement, the Licensor grants the Licensee a non-exclusive, non-transferable, non-assignable, and limited right to use the “MICA” Service (simple non-exclusive license) solely for the Licensee’s business operations, provided that such actions do not include leasing or renting the Service.
4.2. Access to the “MICA” Service shall be provided to the Licensee after completion of the registration procedure, as a result of which a unique User Account (Account) is created for the Licensee.
Access to the Service functionality shall be provided subject to 100% advance payment for the specified volume of analysis minutes in accordance with this Agreement.
4.3. During registration, the Licensee or its Authorized User shall independently select a login (unique symbolic identifier of the Licensee’s or Authorized User’s Account) and a password for access to the Account.
4.4. The Licensor draws the Licensee’s attention to the fact that within the acquired package of analysis minutes, additional options not included in the base cost may be provided under the Tariffs. The right to use such additional options shall be granted on a paid basis, requires separate payment, and/or may require entering into a separate agreement with a third party providing the respective service, functionality, or software.
4.5. In the event of non-payment for additional analysis minutes of speech interactions, the Licensor shall have the right to suspend the Licensee’s access to the “MICA” Service functionality after full consumption of the previously prepaid package of minutes.
4.6. Restoration of access to the “MICA” Service functionality shall be carried out after receipt by the Licensor’s bank account of payment in an amount sufficient to purchase a new package of analysis minutes in accordance with the terms of this Agreement.

5. RULES FOR USING THE “MICA” SERVICE
5.1. Registration in the Service shall be carried out by the Licensee independently by providing its Access Credentials. Access Credentials used by the Licensee for accessing the “MICA” Web Service are not recoverable by the Licensor. Password recovery shall be carried out by the Licensee independently.
5.2. The Licensee shall bear full responsibility for any actions and/or omissions leading to the disclosure, loss, or theft of its Registration Data and any other identifying information, as well as for any actions and/or omissions of third parties using the Licensee’s data. The Licensor shall not be liable for the above actions of the Licensee and/or third parties using the Licensee’s data.
5.3. When using the Service, it is prohibited to perform any actions aimed at obtaining unauthorized access to the Licensor’s Service resources, personal accounts, or other Licensees’ data, as well as any other data accessible via the Internet. Mass distribution of electronic messages (email or other individual messaging tools) of a commercial, advertising, or other unsolicited nature (“spam”) without the recipient’s prior consent is prohibited, except for communications where the recipient has agreed and has the ability to unsubscribe.
5.4. Distribution of “spam” via resources not owned by the Licensor is prohibited if such messages contain references (website address, email address, etc.) maintained by the Licensor.
5.5. The Licensee shall use the Service solely for lawful purposes and in lawful ways in compliance with the legislation of the Republic of Kazakhstan.
5.6. The Licensee shall bear responsibility for the content of information resources created and maintained by it. The Licensor does not exercise prior control over the Licensee’s posted or distributed content; however, where such posting or distribution contradicts applicable law, the Licensor shall be entitled to block or delete such resources without prior notice.
5.7. It is prohibited to post or distribute photographic or video materials of pornographic, vulgar, or violent nature, as well as any materials infringing intellectual property rights or laws, including calls for violence, overthrow of government, or discrimination on the basis of gender, race, religion, nationality, etc.
5.8. It is prohibited to post or distribute any information or software that can be used solely for hacking computer systems or that contains viruses or other equivalent harmful components.
5.9. It is prohibited to post so-called “doorway pages” or other forms of search spam.
5.10. The Licensee undertakes not to damage the software shell of the “MICA” Service, technical and software means, Licensor’s or third-party network nodes.
5.11. The Licensee undertakes to respect the intellectual property rights to software and documentation provided by the Licensor and/or third parties.
5.12. The description, conditions, connection procedures (if any), and other relevant information for each applicable tariff shall be specified in the relevant sections of the Web Service/Personal Account, and the Licensee is obliged to review them before activating a specific tariff.
5.13. By obtaining the right to use the “MICA” Web Service, the Licensee acknowledges the Licensor’s right to place the textual reference “Powered by MICA” in the footer of the Licensee’s websites, and to use the Licensee’s logo on the Licensor’s website, in presentations, marketing materials, partner websites, press releases, and public appearances, provided that such use, reproduction, display, or representation relates to advertising or promotion.
5.14. Under no circumstances may the Licensee, either personally or through third parties: reproduce, copy, and/or transfer to any medium the software code of the “MICA” Web Service, including enabling others to do so; reverse engineer, decompile, or disassemble the Web Service; sell or otherwise transfer the rights and obligations under this Agreement, the Service itself, or materials contained therein to third parties; pledge, contribute to the charter capital of another company, or otherwise encumber the Service; remove or obscure copyright notices, Licensor’s trademarks, or the textual reference “Powered by MICA”; perform any actions with respect to the Service that violate applicable laws of the Republic of Kazakhstan or international legal norms in the field of computer programs.
5.15. Transfer of the right to use the Service (simple non-exclusive license) under this Agreement shall not entail transfer of ownership, nor create any right of redemption or acquisition of exclusive rights to the Service by the Licensee.
5.16. The algorithms and source code of the Service (including parts thereof) are the Licensor’s trade secrets. Any use thereof in violation of this Agreement shall be deemed an infringement of the Licensor’s rights and shall be sufficient grounds for revocation of rights granted under this Agreement.
5.17. The Licensee shall use the API Access Key provided by the Licensor solely within the framework of the “MICA” program and exclusively for interaction with it, without integration with other software. In case of unauthorized use of the API Key with other software, the Licensor shall have the right to fully or partially block such API Key unilaterally without any liability.
5.18. The Licensee undertakes to independently ensure compliance of any personal data or other information uploaded, transmitted, or processed via the “MICA” Service with the requirements of the legislation of the Republic of Kazakhstan, including but not limited to obtaining valid consents from data subjects or having other lawful grounds for collection, processing, and transfer of such data.

6. RIGHTS AND OBLIGATIONS OF THE LICENSOR
6.1. The Licensor shall:
6.1.1. Grant the Licensee a non-exclusive, non-transferable right to use the “MICA” Service (simple non-exclusive license) solely for the Licensee’s business operations.
6.1.2. Ensure the operation of the “MICA” Service in accordance with this Agreement, 24 hours a day, 7 days a week, including weekends and public holidays (Service availability must be at least 90% per month), except in cases specified in this Agreement.
6.1.3. Maintain records of Licensee’s payments for connection to paid Applications of the Web Service.
6.1.4. Maintain the confidentiality of the Licensee’s Registration Data. The Licensor shall have access to the Licensee’s information only for technical support of the Service, and shall be entitled to access such information in the event of third-party claims regarding unlawful and/or harmful activities of the Licensee, or other actions causing damage to the Service, the Licensor, or third parties. The Licensor may disclose such data only to competent state authorities in cases provided by the laws of the Republic of Kazakhstan. Backup of the Licensee’s data to prevent data loss shall not be deemed a violation of confidentiality.
6.2. The Licensor shall have the right to:
6.2.1. Suspend the Service to perform necessary scheduled maintenance and repairs, emergency works, or in case of non-payment by the Licensee.
6.2.2. Interrupt operation of the Service if caused by inability to use information and transport channels not owned by the Licensor, or by acts/omissions of third parties directly affecting the Service, including emergencies. The Licensor shall not be liable for any damages, losses, or lost profits incurred by the Licensee or third parties due to disclosure, loss, or theft of Licensee’s credentials, or due to delays, interruptions, or inability to use the Licensor’s resources, licenses, or services for such reasons.
6.2.3. Amend this Agreement or Tariffs by publishing such amendments on the Service website at https://4sell.kz/#pricing.
6.2.4. Update the content and functionality of the Service at any time at its sole discretion.
6.2.5. Block and/or delete the Licensee’s Account, including all related content, without explanation, including but not limited to cases of Licensee’s violation of this Agreement or related documents, or in case of non-use of the Service for thirty (30) calendar days and absence of prepaid analysis minutes.
6.2.6. For the purposes of this Agreement, “non-use of the Service” shall mean absence of records in the Licensor’s archival system regarding Licensee’s authorizations or use of prepaid analysis minutes. If the Licensee has prepaid but unused analysis minutes, absence of activity shall not entail any action by the Licensor. However, if no activity and no prepaid minutes exist for more than 30 days, the Licensor may, at its discretion, delete the Licensee’s account and related data.
6.2.7. Refer to the Licensee as a user of the Service and/or Licensor’s services in any form and medium (including on the Service website or in Licensor’s marketing materials).

7. RIGHTS AND OBLIGATIONS OF THE LICENSEE
7.1. The Licensee shall:
7.1.1. Provide the Licensor in due time with complete, accurate, and truthful information necessary for connecting to the Service.
7.1.2. Use the Service in good faith. Information provided by the Licensee must comply with the laws of the Republic of Kazakhstan. The Licensee shall indemnify the Licensor against any losses arising from non-compliance.
7.1.3. Timely and fully pay in accordance with this Agreement.
7.1.4. Monitor amendments to this Agreement, published on the Licensor’s website at https://4sell.kz/public-offer, and to the Tariffs, published at https://4sell.kz/#pricing.
7.1.5. Fulfill all other obligations set forth in this Agreement.
7.1.6. Independently obtain valid consents from data subjects for processing, transfer, and use of their personal data in connection with use of the Service. The Licensee confirms it has all necessary legal grounds and/or consents for transferring such data to the Licensor. The Licensee bears full responsibility for lawful collection, use, and transfer of personal data under the laws of the Republic of Kazakhstan, including the Law “On Personal Data and Their Protection”.
7.1.7. Ensure confidentiality of logins, passwords, access keys, and other identifiers necessary to use the Service. In case of loss or compromise, the Licensee shall take all necessary measures for recovery. The Licensee shall be liable for all actions performed using its credentials, including actions by third parties, except where proven that such actions were due to the Licensor’s fault.

7.2. The Licensee shall have the right to:
7.2.1. Request connection of new paid Applications during the Agreement term.
7.2.2. Monitor the progress and quality of Service connection without interfering with the Licensor’s activities.
7.2.3. Refrain from any actions harming the Licensor’s activities, reputation, partners, or successors.
7.2.4. Use the Service only within the methods and limits specified in this Agreement.
7.2.5. Exercise other rights provided herein.

8. LIABILITY OF THE PARTIES
8.1. All matters not regulated herein, as well as disputes arising during its execution, shall be governed by the laws of the Republic of Kazakhstan. The Parties shall attempt to resolve disputes through negotiations.
8.2. The Licensee shall be liable for any acts/omissions, intentional or negligent, including acts/omissions of persons using its credentials, related to information distribution on the Internet, use of Licensor’s resources for access to third-party resources, and any violations of Kazakhstani law, as well as for any harm caused thereby to the Licensor, third parties, or public order. The Licensor shall not be liable for such actions or their consequences. The Licensee shall also be liable for any unlawful acts causing harm to the Licensor, which lead to claims, lawsuits, or sanctions from third parties or state authorities, including loss of goodwill, and shall indemnify the Licensor for any such losses.
8.3. At the Licensor’s request, the Licensee shall promptly provide all information concerning materials used in “MICA”, assist in resolving claims, and indemnify the Licensor for losses arising from such claims.
8.4. The Licensor shall not be liable to refund payments if Applications were not used due to the Licensee’s fault (e.g., payment errors, violation of this Agreement, loss of information due to third parties, etc.). Non-use of the Service for reasons beyond the Licensor’s control shall not constitute grounds for a refund.
8.5. The Licensor shall not be liable for the Licensee’s lost profits.
8.6. If proper performance is impossible due to force majeure (natural disasters, legislative changes, government actions, war, etc.), neither Party shall be entitled to claim damages (including lost profits).
8.7. The Licensor shall not be liable for mismatch of “MICA” with the Licensee’s subjective expectations.
8.8. When the Licensee uses “MICA” to connect to third-party services (though integrated with the Program), the Licensor shall not be liable for actions/omissions of such third parties or the Licensee, including submissions, document signing, data transfers, or messages.
8.9. The Licensor, processing personal data on behalf of the Licensee, shall not be liable for the Licensee’s non-compliance with personal data legislation, including failure to obtain necessary consents.
8.10. The Licensee shall independently ensure compliance of uploaded, transferred, or processed personal data and information with the laws of the Republic of Kazakhstan.
8.11. The Licensee shall bear full responsibility for lawful collection, content, and use of personal data (both its own and third-party) and any consequences of violating personal data legislation.

9. TERMINATION OF THE AGREEMENT
9.1. The Parties may terminate this Agreement in cases expressly provided herein.
9.2. The Agreement may be terminated:
9.2.1. By the Licensee, in case the Licensor fails to fulfill its obligations under the Agreement for more than thirty (30) business days;
9.2.2. By the Licensor, at any time, by providing the Licensee with at least ten (10) business days’ prior notice;
9.2.3. By mutual agreement of the Parties at any time.

10. MISCELLANEOUS
10.1. The Licensor may, if necessary, engage third parties possessing the required authority and qualifications to connect the Licensee to the Service and ensure its functioning.
10.2. If actions of the Licensee result in claims, lawsuits, or sanctions by third parties and/or government authorities against the Licensor, the Licensee shall, upon request, immediately provide all information regarding the materials used in “MICA”, independently settle such claims and lawsuits, represent the Licensor in court, pay fines, and indemnify the Licensor for any losses. The Licensor may suspend/limit access to the Service until notarized documents confirming settlement of such claims are provided.
10.3. Any disputes or disagreements under this Agreement shall be resolved through negotiations. Before filing a lawsuit, a written claim shall be sent:
– to the Licensor at the address specified herein,
– to the Licensee at its registered email address or via electronic document exchange channels with qualified electronic signature, or by postal mail.
The Party whose rights are infringed must submit a claim to the other Party, which shall respond within ten (10) business days of receipt. Claims must contain: applicant’s demands, claim amount, substantiated calculation, factual basis, and supporting evidence with references to regulations.
10.4. Disputes unresolved through claims procedure may be submitted to the court at the location of the relevant Party, under the laws of the Republic of Kazakhstan, not earlier than ten (10) business days after expiration of the claim response period.
10.5. The Parties agree to conduct document exchange under this Agreement electronically via telecommunication channels using digital signatures. Electronic documents signed with such signature shall be legally equivalent to paper documents signed in handwriting.
10.6. Electronic documents compliant with applicable legislation may be recognized as primary accounting documents, used as evidence in court, and submitted to government authorities upon request. Agreement on legally significant electronic document exchange does not preclude other means of document exchange.
10.7. The Parties agree that all messages and scanned signed documents transmitted within the Service or sent from the Licensee’s registered email address to email addresses with domain @4sell.ai and vice versa shall be deemed signed with a simple electronic signature and legally equivalent to paper documents signed by the Licensee’s authorized representative.
10.8. The Licensee shall provide the Licensor, via support@4sell.ai, with a list of responsible persons (full name and email) within five (5) business days of payment for analysis minutes. If no list is provided, responsible persons shall be deemed the account users listed in the Personal Account. The Licensor may send legally significant notices to such persons at their email addresses.
10.9. The Parties confirm that information delivered in the manner described in Clause 10.8 complies with Kazakhstani law, is legally significant, and may be used as admissible evidence in court.

11. PERSONAL DATA PROCESSING
11.1. Where use of the Service involves processing of Personal Data, including use of OCR software for documents (scans, photos) containing personal data, the Licensee acknowledges, agrees, and confirms consent to processing by the Licensor of:
– the Licensee’s own personal data,
– personal data entered by the Licensee or its clients (customers, buyers),
– personal data of the Licensee’s employees or clients, transferred to the Licensor for processing.
By joining this Agreement, the Licensee thereby authorizes the Licensor to process such data. Purposes, terms, methods, and scope of processing are as set forth herein.
11.2. Any processing of personal data provided by the Licensee shall be carried out in the Licensee’s interests and within the purposes defined by the Licensee, but always within the framework of the Licensor’s obligations under this Agreement.
11.3. Provision of personal data shall include, inter alia, transfer of personal data contained in audio recordings of telephone conversations between the Licensee’s employees and its clients, processed using the speech analytics functionality of the Service.
11.4. The Licensor shall maintain confidentiality of Licensee’s personal data and data of individuals entrusted to it by the Licensee, in accordance with internal policies and Kazakhstani law. The Licensor shall ensure security of personal data during processing, and take necessary legal, organizational, and technical measures against unlawful or accidental access, destruction, alteration, blocking, copying, provision, dissemination, or other unlawful actions.
11.5. Where the Licensee provides information or personal data of third parties, the Licensee warrants legality of their collection and the existence of consents, and assumes full responsibility for compliance. The Licensor shall not be liable for Licensee’s provision of personal data without valid consent.
11.6. The Licensee shall determine the purposes of processing, and shall ensure compliance of processed data volume with such purposes. The Licensor shall inform all persons engaged in processing that the data is confidential and may only be used for stated purposes.
11.7. The Licensee shall, upon request, provide written confirmation of third-party consents to lawful collection and processing of their personal data by the Licensee and the Licensor.
11.8. Personal data categories subject to processing authorization include:
a) Full name of contact person;
b) Contact phone number;
c) Access to the Company’s/Contact person’s CRM system;
d) List of employees;
e) Email address;
f) Sales funnels;
g) Transaction data.
Authorization is valid for the duration of this Agreement plus six (6) calendar months.
11.9. The Licensee authorizes the Licensor to process personal data by:
a) collecting, recording, systematizing, accumulating, extracting, using, anonymizing, and storing personal data;
b) clarifying (updating, modifying) personal data;
c) using personal data to perform this Agreement;
d) providing personal data as required by the laws of the Republic of Kazakhstan;
e) sending commercial offers, newsletters, and marketing communications;
f) providing personal data to third parties within Kazakhstan to perform this Agreement (including processing by subcontractors);
g) cross-border transfer of personal data to suppliers, consultants, and other third parties (including affiliates, subcontractors, agents, and successors) engaged by the Licensor for purposes defined in this Agreement.
11.10. The Licensor shall process and ensure confidentiality of personal data in compliance with the legislation of the Republic of Kazakhstan.

12. FINAL PROVISIONS
12.1. This License Agreement – Offer, as well as all legal relations arising hereunder, shall be governed by and interpreted in accordance with the laws of the Republic of Kazakhstan.
12.2. This Agreement enters into force at the moment of Licensee’s acceptance in accordance with the procedure set forth herein and remains valid until full performance of the Parties’ obligations.
12.3. The Licensee confirms that it fully understands and unconditionally accepts all terms of this Agreement.

13. LICENSOR DETAILS
LLP “MICA”
Registered address: Republic of Kazakhstan, Karaganda region, Karaganda city,
Kazbek Bi district, 48 Abay street, office 1
Postal code: M01Y2P3
BIN: 250640030539
Code: 17
Account: KZ728562203146935346
JSC “BankCenterCredit”
BIC/SWIFT: KCJBKZKX